22 Reasons to Use Phillips & Stubbs
1. Trusted Service with Results.
Anyone can become an estate agent but not all agents like being answerable to a professional body. Professional credentials are therefore an important indicator of an ongoing willingness to perform to accepted industry standards. We set ourselves very high standards and as members of the National Association of Estate Agents (NAEA) and the Ombudsman for Estate Agents (OEA) Scheme we abide by a recognised code of practice. This is your guarantee that we are a reputable and respected agent.
2. Care, Courtesy & Commitment.
Whether you are buying or selling, we never forget that what is an every day event for us is a rare and sometimes daunting experience for you. High staff retention means you should see a familiar face every time you visit one of our offices.
3. Computer Linked Offices.
Our offices are linked to a central sales and lettings database. All properties are available to every negotiator in every office.
4. Independent and Established.
We have dealt with every type of property in every kind of market and our advice is based on experience. Our independence means that you get service that is hard working and more personal with no ulterior motives. Our clients receive a level of commitment only available via a privately owned and driven practice.
5. Attention to Detail.
We take time and effort to represent every property in its best light and in the most appropriate places and in the fastest possible time. We put considerable effort into producing high quality sales particulars, including colour photographs and a detailed description, because first impressions count. We are also able to produce bespoke brochures, as required.
6. Motivated.
We are recognised as being highly motivated and hard working but our ‘pooled commission’ policy is one of our greatest strengths. We are one of the few agents who share commission which means that the whole Phillips & Stubbs team will look after your interests (not just one individual looking after their own). All our negotiators have ready access to every buyer registered with us.
7. Can We Deliver?
We offer excellent marketing and dedicated customer care but how do you tell the difference between us and other agents who say the same?
Don’t take our word for it. See what our customers are saying. Previous clients are among our best advertisements. Extracts from a selection of genuine letters of thanks and praise can be viewed, confirming our genuine interest in seeing a property transaction through to a successful conclusion. Our understanding of the value of referrals makes us even more determined to provide the best possible service.
8. Maximum Marketing Exposure – We’ll Get Your Property Seen.
Regular advertising in the local press is a given ‘must do’ for any estate agent but a high percentage of buyers for property in West Kent & East Sussex come from outside the region. At Phillips & Stubbs we understand that and our dedicated PR department at Mayfair Office works tirelessly to secure editorial coverage in all the national newspapers and property periodicals, thereby reaching out more effectively to the target audience. Over the course of the last twelve months, for example, we have secured over £400,000 worth of national advertising for our clients at no cost to themselves. Showcasing in the local paper is all well and good but effective marketing is the key to selling well.
9. Traditional Values – Contemporary Approach
We recognise the importance of the internet. Three quarters of purchasers begin their property search online and so our website and other property portals are vital in exposing your property to a wide audience. Our website www.phillipsandstubbs.co.uk is constantly up-dated with properties for sale and rent, area profiles, market intelligence and general advice. All our properties are also up-dated to www.rightmove.co.uk and www.primelocation.co.uk – both firmly established as leading property portals generating thousands of enquiries every month. Here you can view multiple high resolution coloured photographs, and online full colour brochures regardless of the property’s price. We are fast and efficient and invest in cutting edge technology ensuring our clients benefit from the most innovative developments. As soon as a property is listed email alerts are transmitted to buyers on a database with matching search criteria. Thereby, using today’s technology we get results and maximise price by reaching more people wherever they are, whatever the time of day.
10. Employee Training.
Phillips & Stubbs trains all employees; all our negotiators are fully conversant with the Property Misdescriptions Act, Estate Agents Act and associated legislation and are up-dated with changes on an ongoing basis. This training ensures they are ready to manage the entire selling process for our clients in a professional and proactive manner. All negotiators receive training on how to respond to changing marketing conditions meaning we always expect to sell or let your property in the shortest possible time whatever the market.
11. Seven Day Opening, Longer Hours & Dedicated Staff
All our offices are open six days a week and with our Rye office open 7 days a week and until 8pm every day from Monday to Friday, we are on hand to discuss any ongoing property matters, arrange a viewing or to undertake a free market appraisal. You couldn’t get a clearer demonstration of our commitment to getting the job done.
12. No Sale, No Fee.
In the event we do not receive an offer within an agreed fixed number of weeks we will initiative a review. Unless the market is exceptionally slow it should just be a case of changing the marketing strategy or asking price. If we still cannot sell your property you will not have to pay a fee under our ‘‘No Sale No Fee’’ promise.
13. Property Receptions.
One of the growing areas of our service to clients is the Mayfair Property Reception whereby, on a regular basis, we hold an exhibition at Mayfair Office of property for sale in Kent & East Sussex. These events are widely promoted in London and although any member of the general public can, of course, visit Mayfair Office at any time to register interest in our local property, it is by promoting a specific event on a specific day that we are able to generate significant interest from London based buyers who are considering either a possible relocation out of the capital or, the acquisition of a second home nearer the coast. Very often these buyers are initially not specific about their area of search and could equally well buy in West Sussex, Hampshire or Suffolk. However, by taking the market to London in this way we ensure that your property is exposed to this source of high value buyer.
14. Marketing Advice.
Our insight into the local market is incisive. With our local branches and Mayfair Office providing regular activity reports we are well placed to advise you on property trends and the marketing of your property. It costs nothing to have your property appraised by Phillips & Stubbs and there is no obligation for you to place it on the market with us. However, the proper marketing of a property should comprise a systematic sequence of events based on a planned campaign over an agreed period of time and you should be wary of agents who overvalue or cut their commission simply to secure your business.
15. Prime Site Office Locations.
Our Rye office is uniquely situated in what is without doubt the most prestigious and prominent estate agency office in the area making it an ideal showcase for our clients’ properties. The combination of a dominant corner site trading position and extended opening hours means that any serious buyer looking in our area is bound to step across our threshold. Our village offices are strategically located to draw in buyers looking across the Weald as the follow the established demographic trend south out of Greater London.
16. Accompanied Viewings, if required.
If you prefer to remain at arms length we can send one of our experienced property negotiators to show your property to best advantage.
17. Mayfair Office.
Mayfair Office provides our local offices with national and international contacts and superb marketing support.
18. Selective Marketing Service.
For many home owners it is important for them to identify a house of their choice to buy before putting their own house on the open market for sale. This may be because they don’t want to unduly concern family, friends or neighbours before their plans are well progressed or, for example, they may be heavily involved in local activities or committees and have no wish to cause alarm at a preliminary stage. However, having identified a suitable house to move to it is usually preferable to have a ready buyer in place to underpin the buying position. How can these two objectives be reconciled?
Phillips & Stubbs recognises that it will suit some property owners not to have their house widely advertised; preferring instead a discreet approach and we have therefore tailored a Selective Marketing Service to meet these requirements. In essence, Phillips & Stubbs will carry out an initial appraisal of the property and agree an appropriate guide price. Using a brief outline description of the house together with some photographic images we will prepare preliminary details which will then only be sent to or discussed with other like minded owners who have requested a similar low key approach and to a strictly limited number of applicants with whom we have developed a close enough working relationship that enables us to understand fully their specific buying requirements. However, the property is not advertised, widely broadcast, sent to the normal mailing list nor shown on the internet. In this way, Phillips & Stubbs can very often identify a buyer for your property without the full glare of publicity but if at any stage we do need to move to a high profile marketing campaign then crucially the property will still appear fresh to the market at that time and the impetus of a new instruction will not have been compromised.
19. Client Paid National Advertising.
The choice of media available to our clients is seemingly endless and the cost potentially exorbitant. The gain from national exposure can be dramatic and decisive but it is essential to spend wisely. We carefully monitor the response to all advertising and we therefore know where to attract the active buyers. In addition, through Mayfair Office we are able to secure substantial discounts for our clients making national advertising a realistic and affordable option in many cases.
20. Personal Accountability.
The Managing Director of Phillips & Stubbs, Martyn Stubbs MNAEA, is highly accessible to clients and staff being fully committed to the day to day front line operations.
21. Open House Viewing Days.
Where appropriate, Open House Viewing Days are an innovative way for potential purchasers to visit your property. Pioneered in the local area by Phillips and Stubbs for the mainstream residential market and houses right across the price range, an Open House Viewing Day can be an effective way of generating competitive interest by allowing several prospective purchasers to view within a restricted, pre arranged timeframe, thereby creating a sense of competition and urgency.
22. Core Values.
- A focus on straight talking with courtesy from personable staff The integrity to provide well considered and dependable advice
- Professional probity
- Freedom of practice (i.e. no prescriptive restraints of method or adherence to corporate dogma thereby allowing individuals to flourish within the organisation).
Taking Pride in a Job Well Done
