Testimonials
We pride ourselves on our commitment to excellent customer service – here are a selection of genuine ‘thank you’ letters we receive on a regular basis from both buyers and sellers.
"Just a quick note to thank you very much for all your help over the painful sale. Your support and patience were much appreciated." - DE & CE
"Thanks for all your help and in particular to Sue Daly who has to be probably the best agent ever." - KH
"I can’t pretend it was a straight forward business, but I am grateful for your inside information and general advice on how best to proceed: both proved valuable." - DF
"Thank you for your professional service during our move - you really must stop selling us houses!" - PH & KH
"I would like to thank you and your team for all the hard work you put in on my behalf." - RW
"Many ‘thank yous’ for the care and attention you have shown during the long process of selling. Without your kind support it would have seemed much more trying!" - SN & SN
"As we have now successfully completed the very long saga, we could not let it pass without expressing our gratitude to you for all your sterling work in making it happen. You were a ray of light in a very dense sea of fog and without your expertise and drive we are sure that everything would have gone pear shape." - AM
"We really appreciated your efforts especially when we were trying to find the solution with ‘Quick Move’ and selling the idea on up the chain. Thank you for your hard work and rest assured we have no hesitation whatsoever in recommending your services to anybody in the area. Thank you once again for all your valued assistance." - FM
"I wish to thank you for your services in relation to my purchase. I would particularly like to thank Barbara and Jackie for their efficiency and politeness in all our dealings. They were also extremely helpful, so much so that a usually stressful task seem to become a pleasant experience." - JV
"I just wanted to say a big thanks for making the purchase so smooth - we love it!" - KH
"Thank you for your professional service, we have been singing your praises to a number of friends and neighbours." - AH
"Thank you for persevering with us until we found the right house!" - PA & MA
"In relation to a recent sale by tender I write to congratulate your company on the excellent services it offered to both the vendor and potential purchasers. Although personally unsuccessful in acquiring this property I acknowledge the efficient way which these affairs have been managed and the courtesy shown during the process. In particular I acknowledge the effort shown in keeping me informed of the progress of the sale. Your service standards would be a credit to any industry. I look forward to doing business with your company in the near future." - RP
"Just a note to thank you for handling the sale for us – done most efficiently in my opinion." - RC
"Just a line to express our thanks to you for your courtesy and co-operation." - VM
"May we personally thank you for making a very fraught business as pleasant as possible. I do thank you for your patient listening." - DJ
"I thought I would drop you a line to let your know how very pleased I was with the service I received during a long drawn out and complicated sale." - PB
"I would like to take this opportunity to say how pleased I am with the way the sale was handled. I have no hesitation in trusting any business to you in the future." - DA
"I felt you genuinely had your client’s best interest at heart and no task was too small." - JB
"Many thanks again for your excellent work." - RD
"We wish to express our thanks for all your efforts in securing the sale. A special thanks for all your efforts in securing the sale. A special thank you to Sue for all her co-ordinating, bullying and patience!" - DM & AM
"This seems like a good time to thank you for all your hard work in what has been a long saga." - DP
"Just a quick line to thank you and your team for all the hard work that I know you have had to do to get our house sold. I don’t think we could have asked for a finer service – something I thought I’d never say about an estate agent! Please pass on our thanks to everyone involved." - DM & KM
"We would like to thank you for handling the sale of our property. We were very pleased with the quality of service offered and particularly with the manner in which you conducted the marketing exercise throughout the protracted planning application process. Over an extended period you kept in close touch with both the buyer and the seller, leading to a successful conclusion." - KB & MB
"Regards and a big thank you!" - ET-V
"Thank you for your help in this matter." - CT
"I would just like to thank you for keeping us abreast of developments and progress. We have been very pleased with your courteous letters." - AF
"In case I don’t get to see you when I pick up the keys, I would like to thank you for all your help in securing this property for us. It may have got a little fraught from time to time but then again we realised from the start that it was never going to be easy. Thanks again for your help." - RC
"Thank you for your help and cooperation in bringing the sale of the cottage to a successful conclusion." - FT & IT
"You did a wonderful job." - M & T
"Thank you for all your help and support over the past few months." - C & M
"Thank you so much for all your hard work and negotiating skills." - MT & JT
"Many thank yous for the care and attention you have shown during the long process of selling our house. Without your kind support it would have seemed much more trying." - S & S.
"Thank you for all your help over the past few weeks and for suffering with us these past few days." - B & M
"With thanks for all your help." - D & A
"Thank you very much for all the hard work you have done!" - JT & MT
"Many thanks for all the hard work you did on my behalf. Everyone was very helpful and friendly and in the end completed in record time." - JL
"Thank you for all your tremendous support." - SS
"Just a short note to thank you all for your efforts and good work in connection with our house sale." - NF & MB
"Just a little message to say s big THANKS for everything!"
"With thanks for all your help on selling." - DR & AR
"Thanking you for all your help and support over the past few months with the purchase of the house." - A & M
"I wish to thank you for your services. Your website was informative and accessible. I would particularly like to thank your colleagues for their efficiency and politeness in all our dealings. They were also extremely helpful, so much so that a usually stressful task seemed to become a pleasant experience." - JV
"Just a quick note to thank you and your team for the very helpful, co-operative and pleasant way in which you were able to respond to our enquiries." - JN
"Our sale has been made much easier by your own approach and that of your staff – you may rightly consider yourselves out in front in this part of the world." - DL
"Thanks for your professional support and if we ever need to buy or sell again in this area we will be back." - DL
"Just a note to thank you for your firm’s assistance in the sale of my home. I have to say that Phillips and Stubbs are one of the few remaining professional estate agencies around, sadly." - SM
"The sale process took us down a much tougher road than I imagined. However, with your skill, experience, perseverance and other contributions beyond the call of normal duty, the property was finally sold." - PP
"I am most grateful to yourselves and members of your staff for the professional support in the sale process." - PP
"We recently bought our house through your agency in Northiam. We thought we would put pen to paper and let you know that we received excellent service from all your staff at that office. We found them to be helpful reliable and polite at all times - and this helped to smooth the buying process along. We would certainly recommend your agency to anyone buying or selling property in the area." - RS & JS
"Thank you for the details which looks very nice. However, we have just entered negotiations for another property which was not one on your books - unfortunately - because we really would have liked to have purchased from you particularly after all your hard work on our behalf, which is very much appreciated. Should our purchase not proceed to completion for any reason, we will of course come back to you. And should we need to use an estate agent in the future, we shall come to you and will certainly recommend you to others." - MG & JG
What our competitors say about Phillips & Stubbs
Agent 1 – "People warm to them"
Agent 2 – "Professional, courteous and helpful. They know the area and the market inside out. Good reputation".
Agent 3 – "Very professional and operate in the higher end of the market".
* Independent market analysis undertaken by Inside Out Communications during January 2003
