• "Dear Martyn
    We finally got there!
    We are very grateful to you and your team for all your help and support during our sale. We're sure you'll agree that we have had our fair share of bad luck but your whole team pulled together to help us reach our goal, so a big thank you to everyone concerned. It's been a long six months and we can't pretend it's been an enjoyable process, there were many times we felt like throwing in the towel! Judith has been a star, we don't think we'd have got there without her dogged determination to not let our sale and purchase fall through again.
    We will certainly have no hesitation in recommending Phillips & Stubbs to friends who are contemplating moving. You still have a busy time ahead so may we wish you and your colleagues good luck for the future. " With best wishes. Mr and Mrs M
  • "Phillips and Stubbs are definitely a cut above the rest when it comes to an estate agency and we’ve used quite a few in the past. I know I’m saying this from a buyers point of view, but it obviously makes things so much easier for the sellers too, even though I’ve no doubt they receive the same excellent service anyway. Julia was fantastic & patient showing us around all the properties we looked at & sharing with us her knowledge of the area which then confirmed to us where we definitely wanted to buy (as we didn’t know it at all until we first came down to look). Her notes on each property were remarkable, literally any question we asked – she already had the answer to in her little book. Not that there were many because Julia went into fantastic detail for each property. We really felt like she knew us and what we were looking for & when we went back for the second viewing with Julia, with her help we knew we had made the right decision. We had also looked at some other properties in Rye (one even a second viewing) that were up with other agents & the service we received from Julia was completely on another level. Julia is just so professional but approachable. We completely trusted that what she was telling us was not just some normal estate agents “Sales Pitch” that we could see through… & is also very off putting. And you Hannah…... what can I say. You have made this whole process very painless and stress free indeed and it was an absolute pleasure to have you with us every step of the way - & still is of course until the 17th. Any little hic-cup we came across: Chimney problem on the survey – you arranged for builders quotations that very same day & immediately & quickly negotiated between us and the seller to come to a speedy resolution; Insurance wouldn’t insure without the chimney being swept – you had it swept that same afternoon..; All the questions from before and after we had the building survey, you quickly came back to us with the answer or resolved straight away. You have recommended and put us in touch with local services & your experience & ongoing updates and contacts with the solicitors has been invaluable to us throughout. THANK YOU! We are now very happy & excited " Mr & MRS M
  • "Just to let you know. I’m very impressed with the way Kim handled the sale of my property. She did no less than an excellent job. Keeping me well informed and answering any questions I had. Also keeping both myself and the buyers relaxed and assured when there were a few hiccups with the buyers mortgage etc. In full I'm very pleased and relieved it's all done. I would definitely recommend your company to all friends and family. " DN
  • "Dear Martyn and all Staff, Just a quick belated note to say how very grateful we are for you selling our house. We were most impressed with your service and professionalism. We had three valuations and from our first contact we felt very confident that you were the right team to sell our house. You pitched it at exactly the right price and exceeded our expectations. We were amazed that the house sold so quickly and to the first viewers. You obviously know your jobs, your market and your buyers. Many thanks, we will have no hesitation in recommending you to others " JK
  • "Now that we have had the opportunity to reflect on our house move experience we realise how exceptional your team of sales professionals are. We know this not only from the sale of our own property but also by our experience as buyers of other local property. The performance of your sales team and in particular Sue, Tamsin and Kim stand out as exceptional. The professional standards are high so that each time any query was made a timely, helpful and informed response was forthcoming. The team are obviously highly experienced and so we had confidence that our transaction was in safe hands at all times. When difficult negotiations were taking place with our buyer we were able to feel confident that our best interests were being represented at all of the crucial stages. Not only were our best interests always paramount but managed with a courtesy and professionalism that was most impressive. We had total confidence and trust in Sue that she would negotiate the best sale possible and this is exactly what she did." HF
  • "Our sale transaction was not an easy or straightforward arrangement. Selling a listed building with a long and complicated history of consent conditions resulted in a protracted and difficult conveyancing nightmare before exchange could actually take place. At all times we received support and help from the sales team who remained calm and professional throughout. Their helpful management made an awful and painful experience more bearable. Unfortunately the strain took its' toll personally and resulted in a hospital stay so that the proposed completion date could not be met. Sue negotiated this with the buyer in very difficult circumstances for all parties and we will always appreciate her help and support at one of the most personally challenging times of our lives. We would ask that you please pass on our heartfelt thanks to your team. We would have no hesitation in recommending Phillips and Stubbs to our friends and neighbours. Thank them for all they did." MI
  • "I can’t pretend it was a straight forward business, but I am grateful for your inside information and general advice on how best to proceed: both proved valuable." DF
  • "As we have now successfully completed the very long saga, we could not let it pass without expressing our gratitude to you for all your sterling work in making it happen. You were a ray of light in a very dense sea of fog and without your expertise and drive we are sure that everything would have gone pear shape." AM
  • "We really appreciated your efforts especially when we were trying to find the solution with ‘Quick Move’ and selling the idea on up the chain. Thank you for your hard work and rest assured we have no hesitation whatsoever in recommending your services to anybody in the area. Thank you once again for all your valued assistance." FM
  • "In relation to a recent sale by tender I write to congratulate your company on the excellent services it offered to both the vendor and potential purchasers. Although personally unsuccessful in acquiring this property I acknowledge the efficient way which these affairs have been managed and the courtesy shown during the process. In particular I acknowledge the effort shown in keeping me informed of the progress of the sale. Your service standards would be a credit to any industry. I look forward to doing business with your company in the near future." RP
  • "May we personally thank you for making a very fraught business as pleasant as possible. I do thank you for your patient listening." DJ
  • "I would like to take this opportunity to say how pleased I am with the way the sale was handled. I have no hesitation in trusting any business to you in the future" DA
  • "We would like to thank you for handling the sale of our property. We were very pleased with the quality of service offered and particularly with the manner in which you conducted the marketing exercise throughout the protracted planning application process. Over an extended period you kept in close touch with both the buyer and the seller, leading to a successful conclusion." KB & MB