WE PRIDE OURSELVES ON OUR COMMITMENT TO EXCELLENT CUSTOMER SERVICE
"Phillips and Stubbs are definitely a cut above the rest when it comes to an estate agency and we’ve used quite
a few in the past. I know I’m saying this from a buyers point of view, but it obviously makes things so much
easier for the sellers too, even though I’ve no doubt they receive the same excellent service anyway. Julia
was fantastic & patient showing us around all the properties we looked at & sharing with us her knowledge
of the area which then confirmed to us where we definitely wanted to buy (as we didn’t know it at all until
we first came down to look). Her notes on each property were remarkable, literally any question we asked –
she already had the answer to in her little book. Not that there were many because Julia went into fantastic
detail for each property. We really felt like she knew us and what we were looking for & when we went back
for the second viewing with Julia, with her help we knew we had made the right decision. We had also looked
at some other properties in Rye (one even a second viewing) that were up with other agents & the service we
received from Julia was completely on another level. Julia is just so professional but approachable. We completely
trusted that what she was telling us was not just some normal estate agents “Sales Pitch” that we could see
through… & is also very off putting. And you Hannah…... what can I say. You have made this whole process very
painless and stress free indeed and it was an absolute pleasure to have you with us every step of the way
- & still is of course until the 17th. Any little hic-cup we came across: Chimney problem on the survey –
you arranged for builders quotations that very same day & immediately & quickly negotiated between us and
the seller to come to a speedy resolution; Insurance wouldn’t insure without the chimney being swept – you
had it swept that same afternoon..; All the questions from before and after we had the building survey, you
quickly came back to us with the answer or resolved straight away. You have recommended and put us in touch
with local services & your experience & ongoing updates and contacts with the solicitors has been invaluable
to us throughout. THANK YOU! We are now very happy & excited "
Mr & MRS M
"Just to let you know. I’m very impressed with the way Kim handled the sale of my property. She did no less than
an excellent job. Keeping me well informed and answering any questions I had. Also keeping both myself and
the buyers relaxed and assured when there were a few hiccups with the buyers mortgage etc. In full I'm very
pleased and relieved it's all done. I would definitely recommend your company to all friends and family. "
"Dear Martyn and all Staff, Just a quick belated note to say how very grateful we are for you selling our house.
We were most impressed with your service and professionalism. We had three valuations and from our first contact
we felt very confident that you were the right team to sell our house. You pitched it at exactly the right
price and exceeded our expectations. We were amazed that the house sold so quickly and to the first viewers.
You obviously know your jobs, your market and your buyers. Many thanks, we will have no hesitation in recommending
you to others "
"Now that we have had the opportunity to reflect on our house move experience we realise how exceptional your team
of sales professionals are. We know this not only from the sale of our own property but also by our experience
as buyers of other local property. The performance of your sales team and in particular Sue, Tamsin and Kim
stand out as exceptional. The professional standards are high so that each time any query was made a timely,
helpful and informed response was forthcoming. The team are obviously highly experienced and so we had confidence
that our transaction was in safe hands at all times. When difficult negotiations were taking place with our
buyer we were able to feel confident that our best interests were being represented at all of the crucial
stages. Not only were our best interests always paramount but managed with a courtesy and professionalism
that was most impressive. We had total confidence and trust in Sue that she would negotiate the best sale
possible and this is exactly what she did."
"Our sale transaction was not an easy or straightforward arrangement. Selling a listed building with a long and
complicated history of consent conditions resulted in a protracted and difficult conveyancing nightmare before
exchange could actually take place. At all times we received support and help from the sales team who remained
calm and professional throughout. Their helpful management made an awful and painful experience more bearable.
Unfortunately the strain took its' toll personally and resulted in a hospital stay so that the proposed completion
date could not be met. Sue negotiated this with the buyer in very difficult circumstances for all parties
and we will always appreciate her help and support at one of the most personally challenging times of our
lives. We would ask that you please pass on our heartfelt thanks to your team. We would have no hesitation
in recommending Phillips and Stubbs to our friends and neighbours. Thank them for all they did."
"I can’t pretend it was a straight forward business, but I am grateful for your inside information and general
advice on how best to proceed: both proved valuable."
"As we have now successfully completed the very long saga, we could not let it pass without expressing our gratitude
to you for all your sterling work in making it happen. You were a ray of light in a very dense sea of fog
and without your expertise and drive we are sure that everything would have gone pear shape."
"We really appreciated your efforts especially when we were trying to find the solution with ‘Quick Move’ and selling
the idea on up the chain. Thank you for your hard work and rest assured we have no hesitation whatsoever in
recommending your services to anybody in the area. Thank you once again for all your valued assistance."
"In relation to a recent sale by tender I write to congratulate your company on the excellent services it offered
to both the vendor and potential purchasers. Although personally unsuccessful in acquiring this property I
acknowledge the efficient way which these affairs have been managed and the courtesy shown during the process.
In particular I acknowledge the effort shown in keeping me informed of the progress of the sale. Your service
standards would be a credit to any industry. I look forward to doing business with your company in the near
"May we personally thank you for making a very fraught business as pleasant as possible. I do thank you for your
"I would like to take this opportunity to say how pleased I am with the way the sale was handled. I have no hesitation
in trusting any business to you in the future"
"We would like to thank you for handling the sale of our property. We were very pleased with the quality of service
offered and particularly with the manner in which you conducted the marketing exercise throughout the protracted
planning application process. Over an extended period you kept in close touch with both the buyer and the
seller, leading to a successful conclusion."
KB & MB
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