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In an industry undermined by poor service standards and unscrupulous agencies, it is not hard to understand why estate agents in general have a bad reputation. Whether selling or letting your property, the importance of using a professional, regulated and established estate agency is, therefore, paramount. At Phillips and Stubbs, we promote a culture of integrity and straight forward, honest advice. We are here for the long term and our reputation underpins our success. We are committed to delivering an outstanding, efficient and responsive service in which we can take pride. If you are looking to buy or sell, get the peace of mind you deserve by choosing a firm that is a member of the NAEA. All their members are qualified professionals and must follow strict rules of conduct. Equally, in what is becoming an ever-more complex and increasingly regulated process, our experienced lettings team have the sound legislative knowledge to ensure our landlords are fully compliant with all the necessary legal requirements to let a property. For tenants, using a regulated, established agency is equally important with stories of unregulated agencies failing – taking their tenants' security deposits with them.

Membership rules | Propertymark

The Property Ombudsman scheme